Frequently Asked Questions
Everything you need to know about your Splay Shoes experience.
How do I determine my correct shoe size?
We recommend referring to our detailed Size Guide located on each product page. Since Splay Shoes are designed for a natural fit, we suggest measuring your foot in centimeters for the most accurate match.
What is your return and exchange policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start a request for a refund or a size exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Are Splay Shoes vegan-friendly?
Many of our styles are 100% vegan, utilizing high-quality canvas and synthetic materials. Please check the 'Materials' section on the individual product pages for specific details.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
How should I clean and maintain my shoes?
For canvas models, we recommend spot cleaning with cold water and a mild detergent. To preserve the shape and longevity of the materials, always air dry your shoes and avoid machine washing.